What is SSENSE? Is SSENSE Legit?
SSENSE is an e-commerce fashion retailer brand that was founded in 2003 and based in Montreal, Canada. The brand sells clothing from luxury brands, streetwear, and extravagant labels to women and men. SSENSE clothing can be bought anywhere as the company ships their clothing products across the world (over 150 countries).
Talking about the brand’s online presence, they have a solid fan following of 1 million followers on Instagram and 825k followers on Facebook. Apart from this, the brand also got featured in the media as well that includes Medium, CTV News, Canada NewsWire, and Flare.
With their online presence, we can definitely say that SSENSE is a safe place to buy original products online and SSENSE is a legitimate company whom you can trust.
Through this SSENSE review, we will give you a detailed insight of the brand and their products, their customer ratings, customer reviews, promotions, and more so that the decision making can become easy for you.
Overview of SSENSE
The Montreal-based fashion brand has customers from all over the world and offers luxury clothing, streetwear, children’s clothing, sports accessories, home equipment, skincare, and more. SSENSE takes pride in creating original and high quality products that can attract customers and can make them feel satisfied with the quality and comfort.
SSENSE is an online marketplace where they claim to sell products from luxury brands at much cheaper prices than designer stores. Although cheaper prices don’t mean to be affordable, their products are highly priced, but lower in prices when compared to the designer stores.
The brand is highly focused on the customer satisfaction that helped them expand their business to serve over 150 countries worldwide, has generated an average of 76 million monthly page views that resulted in double-digit annual growth since they established the company.
Since 2003, the brand has grown their strong customer base, their trust, and huge range of products, although the brand has some negatives as well which we will consider throughout this honest SSENSE clothing review.
- More than 400 designer’s products available at retail prices.
- Luxury brand products available at much lower prices than other retailers.
- Wishlist functionality to save favorites to buy later.
- Lots of products available on sale.
- No so good customer service and delayed shipping sometimes.
In the very next section of this SSENSE clothing review, we will look at their men’s clothing and women’s clothing category to find out the style of clothing they offer to their customers.
SSENSE Men Clothing
You will find a huge variety of trendy clothing for men at SSENSE. The brand offers all the types of styles that includes streetwear, formal, elegant, casual, and many more.
- SSENSE Clothing: jackets and coats, jeans, pants, shirts, shorts, suits and blazers, sweaters, swimwear, tops, and underwear & loungewear.
- SSENSE Shoes: boat shoes and moccasins, boots, espadrilles, lace ups, loafers, monkstraps, sandals, & sneakers.
- SSENSE Bags: backpacks, briefcases, duffle bags, messenger bags, pouches and document holders, tote bags, & travel bags.
- SSENSE Accessories: belts and suspenders, blankets, dog accessories, eyewear, gloves, hats, jewelry, keychains, pocket squares and tie bars, scarves, socks, souvenirs, tech, ties, towels, umbrellas, wallets and card holders, & watches.
SSENSE Women Clothing
Coming to the SSENSE Women Clothing, they have a lot of trendy pieces of women clothing from various styles that can be worn for both casual and non casual purposes. Even you can easily find the perfect clothing for a night out, lounging at home, traveling to a new destination, and more. Just like the men’s clothing, we’re listing below the categories for women wears:
- SSENSE Clothing: activewear, dresses, jackets and coats, jeans, jumpsuits, lingerie, pants, shorts, skirts, sweaters, swimwear, & tops.
- SSENSE Shoes: boots, flats, heels, sandals, & sneakers.
- SSENSE Bags: backpacks, clutches and pouches, duffle and top handle bags, messenger bags and satchels, shoulder bags, tote bags, & travel bags.
- SSENSE Accessories: bag accessories, belts and suspenders, blankets, cosmetic cases, dog accessories, eyewear, fine jewelry, gloves, hats, jewelry, keychains, scarves, socks, tech, towels, umbrellas, wallets and card holders, & watches.
In the next section of this SSENSE review, we will look at what the real customers are saying about them.
SSENSE Clothing Reviews: What Do Customers Think?
While conducting this SSENSE review, we have gone through thousands of real customer reviews and studied their opinions to understand what they had experienced. We found both extremely satisfied and unsatisfied customers during our research and here we’re going to share everything with you so that you can take the decision wisely.
At SiteJabber, the SSENSE has around 900 reviews with an average rating of 3.5 stars, whereas, the brand has more than 39k reviews with an average rating of 4.4 stars on Trustpilot. Similarly the Glassdoor has more than 400 reviews with an average 3.7 ratings which all definitely helps to understand about the brand.
The majority of the customers seemed to be happy and satisfied with the shipping which was quite faster than expected. A customer said: “The shipment arrived very quickly to my home in Los Angeles. It was packaged so neatly, which elevated the experience.“
The another customer were saying: “They sent my order the day I ordered it and I received them the next day package came discreet which I love because I have had shoes stolen in the past, I didn’t realize what they were till I opened the box thank y’all best shoe shipment I’ve gotten so far.“
One SSENSE review on Trustpilot stated “I received a package that is missing one item. The package is in good condition. It is very likely that SSENSE just forget to put it in it! This is not my fault, but I need to wait 2-4 week investigation? And the charge will be processed once you received the package! I’ve been using SSENSE since my college time and this has been the worst experience ever.“
Although this isn’t the common issue, as the other reviewer seemed completely happy with their customer service: “Immediate and friendly customer service. They always make sure to handle any issues fairly and fast and have amazing prices and discounts! You can really tell they care about customer satisfaction and it is evident every time I speak to someone who works for SSENSE.“
One SSENSE clothing review on Trustpilot were looking happy after finding the desired clothing at the brand: “First time using SSENSE… It was the only site I could find that had the coat I wanted. This will definitely be my go to from now on!“
Many customers agreed that SSENSE products are way cheaper than other retailers or the brands itself. One SSENSE review stated that: “Despite the horrible negative comments I have read for 3 days, I still decided to give ssense a shot since only they have the shoes I want to buy with such a steal price. Anxiety starts hitting me after I started the order. The next day came, when I tracked the other, it was already there, at the front of my door. Excellent packaging, excellent quality and super fast, the best online order I have ever experienced before. Recommend you guys give them a chance.“
To conclude this SSENSE clothing review, a vast majority of the reviewers were completely satisfied with the quality of the product, the price they paid for the product, fast shipping, and amazing customer service. Although we couldn’t deny the fewer negative reviews, people having complaints with the delayed shipping, return process and sometimes with the customer service. Having very few complaints is quite normal and if the issues are getting resolved at the end, then that’s indeed a great thing at last.
Is SSENSE Clothing Worth It?
With the help of SSENSE review, we will help you understand that whether the shopping at SSENSE worth spending your money or not, so that you could end up getting the real value of your money.
After conducting the deep research about the brand, we found SSENSE to be a safe clothing company that will definitely worth every penny you spend on their clothing. The best thing we observed about the brand is, there were a pretty high number of satisfied customers who bought the SSENSE clothing than those who’s little or no satisfied.
SSENSE is one of the most trusted retailer to purchase a variety of luxury fashion items at relatively much lower prices than other retailers or the brand itself.
Some reviewers reported experiencing the delay in shipping but was looking happy with what they had received. Therefore SSENSE is worth trying, if a little delay wouldn’t bother you much. Even though you need to buy clothing from the luxury designer that will save you a lot of your money.
However, we couldn’t deny that some customers have also left negative reviews and complained about several issues they had, but it’s also true that there was a significantly higher number of happy customers compared to the fewer number of complaints.
So, if you’re even a little worried about the negative reviews and complaints then let’s not forget that even the most popular and trusted brands could have unsatisfied customers.
Popular Brands at SSENSE
- Acne Studios
- Alexander McQueen
- Dr. Martens
- Golden Goose
- Alexander Wang
- Dolce & Gabbana
- Jimmy Choo
SSENSE Coupon & Promo Codes
After reading this SSENSE review, you must want to get some discounts so that you can save your money while buying fashion items at SSENSE brand. Right? Well, at the moment of writing this review, there’s no SSENSE coupon or discount code. Although SSENSE offers some deals to their customers.
If you’re in Canada, you can get your fashion items shipped free of cost if you orders above $100 and you will get the free returns as well on all orders. Also, they keep running several discounted sales that could give you up to 70% off when buying women and men’s items.
SSENSE Shipping Policy
Domestic Shipping (Within Canada)
Talking about the SSENSE shipping policy, the standard shipping will be free if you orders above $100 or you’ve to pay $7-$10 for Priority Shipping depending on your province. If you’re ordering below $100 then the Standard Shipping charges will be $5-$8 depending on your province and the Priority Shipping will cost $7.
SSENSE offers free international shipping only on orders above a certain amount depending on the country as well. For US, you’ll get free shipping on orders above $300 and have to pay $12 for orders below $300. For UK, free shipping is available on orders above £200. In New Zealand, free shipping on orders over $350. For European Countries, free shipping on orders above €250 or $500.
SSENSE brand ships their products to over 40 other countries and regions. The international shipping cost starts from $20 and takes about 2-5 business days. Below is the list of countries where SSENSE ships:
- Mainland China
- New Zealand
- United Kingdom
- Czech Republic
- Cayman Islands
- El Salvador
- Saint Lucia
- South Korea
SSENSE Return Policy
SSENSE has free return policy for the customers located in Canada, the United States, and Japan. The brand has an exception in the return policy for the items sold from Final Sale category. To start the return process, you need to:
- Request the return process only within 30 days from the date of receiving the product.
- Make sure the item is in its original, unused, unaltered and unwashed condition.
- The product should be returned with all the tags and packaging in their original condition.
Once the SSENSE received the items that need to be returned, they will begin the return process within 5 business days. And will issue the refund to your original form of payment after your return gets approved. Also, you should know that shipping fees aren’t refundable.
The return process can be initiated by submitting a request from your SSENSE account, or it can be done by contacting the customer care team so that they can assist you with the whole return process. For those who ordered the items through guest checkout, they have to create an account at SSENSE to request the return of the products.
Also, the SSENSE company has reserves the right to reject any returns if they don’t meet the above mentioned requirements. If you’re looking to exchange the items you bought, then you need to know that the company doesn’t offer exchanges and you have to return the items to get the refund instead and then place a new order to get the new items.
Where to Buy SSENSE Clothing?
SSENSE products can be bought directly from their official website, i.e. SSENSE.com, you can also purchase some limited products through other online marketplaces like Amazon.
How to Contact SSENSE?
After reading this SSENSE review, if you still left with some questions or queries then you can feel free to contact SSENSE Customer Care anytime. Below we’re giving some methods that can be used while contacting them:
- Toll Free +1 877 637 6002
- English +1 514 600 5818
- French +1 514 700 2078
- or use their contact form: ssense.com/en-us/customer-service/contact-us
Through this detailed SSENSE review, we also answer the frequently asked questions by the readers or customers. So let’s have a look at them.
Where is SSENSE Based?
SSENSE is a fashion retailer brand based in Montreal, Canada. Although, they ship their products globally to over 40 countries.
Why Is SSENSE So Cheap?
The reason behind SSENSE selling their products at much cheaper prices is, SSENSE is an online marketplace that buys their products from several boutiques and brands across the internet. The online retailers set their own prices and many of them sell similar products, because of the huge competition, many brands lower their prices and SSENSE successfully offer attractive price tag to their customers.
Are SSENSE Products Authentic?
Yes, SSENSE products are completely authentic as the company receives all their products directly from the suppliers, designers, and brands itself. SSENSE is a trusted online retailer and their products come with a proof of authenticity (e.g. dust bag, original box, certificate of authenticity). Apart from this, they also inspect their items for quality assurance before shipping them to customers.
Who delivers for SSENSE in the USA?
There are some courier services like USPS, DHL, UPS, and FedEx used by the SSENSE brand to ship the orders within the USA.
Does SSENSE ship to China?
Yes, the SSENSE brand ships their products to Mainland China and gives free shipping on orders over $350, the shipping process usually takes 6 to 10 days.
Can I Cancel SSENSE Order?
Yes, you can definitely modify or cancel your order as long as the order has not yet been packed or shipped. You can easily modify or cancel your order through the login into your SSENSE account.