Customers may need to submit additional photos/ videos if required. For Damage/ Defect/ Missing item claims, a proper unboxing video is a must.

Return Policy

CategoryEligible for Return/ Refund (on submission of satisfactory evidence)Not Eligible for Return/ Refund
Common (applicable for all categories)Complaint logged within 15 days of delivery of orderComplaint logged through registered email ID (Delhivery email IDs only)Complaint logged through same email ID from which order was placedExtra amount collected as CODComplaint logged > 15 days after delivery of orderComplaint logged through unregistered email IDComplaint logged through different email ID from which order was placedAll complaints wherein customer fails to provide the required evidenceComplaints related to pricing of products giving reference of online marketplaces or same product listed at different pricing on buyfromauction.in
AppliancesBrand differences (for products with selling price >1000 INR)Damaged, defective products, issue with functionalityMajor part (which impacts core functionality) missingCounterfeit productsProduct delivered is completely different from their description on the website except for colorBrand differences (for products with selling price ≤1000 INR)Product stopped working after useMissing accessories which do not impact core functionality of the product (e.g., TV remote, TV stand, AC remote, etc.)Color differencesMinor scratches, dents
Beauty, Personal Care & ToysBrand differences (for products with selling price >500 INR)Expired, damaged productsProduct delivered is completely different from their description on the websitePartial/ full content missingLeaked productsBrand differences (for products with selling price ≤500 INR)
Outdoor GearBrand differences (for products with selling price >500 INR)Products with major damages, defects & dentsBrand differences (for products with selling price ≤500 INR)Products with minor scratches
ElectronicsBrand differences (for products with selling price >500 INR)Damaged, defective products, issue with functionalityCounterfeit productsProduct delivered is completely different from their description on the website except for colorBrand differences (for products with selling price ≤500 INR)Product stopped working after useColor differences
FashionBrand differences (for products with selling price >500 INR)Size difference with respect to website descriptionProduct delivered is completely different from their description on the website except for colorCopy/ replica products (selling price >500 INR)Brand differences (for products with selling price ≤500 INR)Color differencesCopy/ replica products (selling price ≤500 INR)
GroceriesBrand differences (for products with selling price >500 INR)Expired, damaged/ leaked productsPartial/ full content missingTorn/damaged packagingBrand differences (for products with selling price ≤500 INR)
HomeBrand differences (for products with selling price >500 INR)Product delivered is completely different from their description on the website except for colorDamaged, defective products, issue with functionalityProduct stopped working after useBrand differences (for products with selling price ≤500 INR)Color differencesMinor differences in product (e.g., glass jar having steel cap instead of wooden cap)
Mobiles & LaptopsProduct mismatchLocked productDamaged, defective products, issue with functionalityScratches and dents on screen bodyPacking damaged but no issue with productProduct stopped working after useCharger missing

Note

  1. We do not offer any replacements.
  2. Items from buyfromauction.in are sold as-is without any warranty. Please disregard warranty information (if any) listed in the product descriptions.
  3. Email is the only communication channel through which the Customer Care team will reach out to customers and vice versa.
  4. Email complaints tagging people other than customer.care@buyfromauction.in from inside or outside of the organization may not be considered for scrutiny.
  5. After a complaint is raised, the Customer Care team will revert with an update within 7 business days.
  6. Return/ refund claims will be scrutinized based on evidence furnished by the customer. As a general rule, customers need to submit a product unboxing/ unpacking video with proper clarity. CCTV footage may not be considered for evaluation. Customers may also need to furnish additional evidence in the form of photos, videos, etc., if asked for.
  7. Every return/ refund case will be subject to verification and processed at the sole discretion of the Customer Care team. The Customer Care team’s decision for return/ refund of product(s) will be final.
  8. For cases such as extra amount collected, expired grocery & beauty products, etc., which are deemed eligible for direct refund, the Customer Care team will furnish a refund form after verification of case details. Once the form is filled in and submitted by the customer, the refund process will be initiated.
  9. If any product is found eligible for return, the customer care team will arrange pickup within 7 business days after the complaint is validated. In such cases, no refunds will be made if the customer fails to return the product in as received condition. In the event of an unsuccessful pickup, a maximum of 2 additional attempts will be made. However, if the pickup is unsuccessful due to cancellation by the customer, no further attempt will be made.
  10. The refund process will be initiated after the product is returned to the origin location and the refund form is submitted by the customer.
  11. Funds will be transferred to the bank account provided by the customer in refund form within 30 days from the date of form submission (provided that the claim is validated by the Customer Care team).

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